WEBINAR: RCS: ACCELERATING TOWARDS BETTER CUSTOMER EXPERIENCES

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In this webinar, Mavenir will provide an overview of how RCS is expanding its reach with mobile network operators in 2020 and the improvements in customer experience that will be available in the coming months. Jenny Whelan, Head of Business Operations and Innovation at Telefonica will join Carlos Aragón, Senior Director of Business Mobility Solutions Marketing and Susie Kim Riley, SVP, GM, Monetization Business Unit from Mavenir to discuss:

Lessons learned from MNO RCS deployments, challenges and solutions, with examples on different types of RCS technology deployments in MNO networks
The importance of the personal touch: Human in the Loop – how being able to move from a chatbot to a live agent dynamically can be the difference between customer satisfaction and frustration
Combining the power of RCS messaging, chatbots and data rewards campaigns — use cases in Latin America using Mavenir’s ‘Aquto monetization’ engine on the carrier’s RCS network

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