Although enterprise communication technology has come a long way since its inception, today's unified communications and collaboration (UCC) solutions focus primarily on wireline-centric solutions that are underserving a predominantly mobile workforce. With businesses going global, spanning multiple geographies and time zones, the trend of working on-the-go has become a reality for most professionals, intensifying the need to rethink the way we use communications in the workplace.
Mobile Network Operators (MNO) are under pressure on the consumer market, traditionally their largest, with flat growth, an intensive war on voice and data plans, and fierce competition from over-the-top (OTT) applications and services. The enterprise market offers a better growth outlook—15.2% CAGR between 2016 and 2021 for Unified Communications as a Service (UCaaS)—with relative protection from OTT (due to privacy protection regulations), higher ARPU, and stickiness.
The small office/home office represents significant untapped potential.
Mobile network operators (MNOs) have a sizeable revenue opportunity in the high-growth UCaaS market. They're exceptionally well-positioned to emerge victorious, and profitable, in the largest of all market segments.
This week, Mavenir announced its Mobile-Native Unified Communications and Collaboration as a Service (UCaaS) solution, created specifically to acknowledge the mobility needs of SOHO and SMBs. The solutions leverage Mavenir’s immense mobile network knowledge with Voice over LTE (VoLTE) and Rich Communication Services (RCS).
The latest in unified communications, collaboration and contact center services will be on display at Enterprise Connect 2018.