Managed Care Services | Mavenir

Managed Care Services

Mavenir’s Managed Care Services are designed to assist our customers with technical support in successfully running their network operations across all technologies and disciplines. Services range from extended hand-over and go-live migration support to full 24×7 NOC monitoring and KPI management. Mavenir partners with customers to select a set of managed care services and associated SLAs to meet each customer’s specific needs.

 

What Can Mavenir Managed Care Services Do For You? 

  • Free up your operations staff to focus on core activities 
  • Save time and money associated with expanding and training your operations staff  
  • Provide a lower cost, more flexible solution to monitoring and managing your network 
  • Immediate access to highly skilled, experienced technical expertise with deep knowledge in support and network operations 
  • Leverage Mavenir expertise after Ready for Service (RFS) to ensure smooth ramp/on-boarding on new Mavenir solutions 
  • Select managed service options to meet your specific needs 

Managed Care Services Portfolio

Mix/Match packages to meet every need – from remote application of software fixes to full 24×7 Monitoring/NOC and Change Management 

NOC/Monitoring Block

  • 24×7 Remote NOC
  • Alarm Remote Monitoring
  • Fault Management
  • Notification
  • KPI Monitoring
  • KPI Reporting
  • Optimization
  • Capacity & Performance

Level 1-2 Support

  • Preventative Maintenance
  • Network Hygiene
  • Resident Engineer Services
  • Software Upgrade Deployments
  • Software Upgrade and New Feature Testing
  • Network Operations Help
  • Resident Engineers

Change Management

  • Change Management
  • MOP Creation
  • Software Updates
  • Software Upgrades
  • On-Demand Configuration
  • On-Demand Feature Activations
  • Deployment Support
  • Testing

Lab Management and/or Device Testing

  • Lab HW Deployments
  • Test Plans
  • Release Testing
  • MOP Validation
  • Client Updates
  • Drive Test Assistance
  • Client Release Qualification
  • Client Regression Testing
  • Regression Automation

Mavenir NOC Capabilities

Service Infrastructure

  • Secured Area
  • Accessible 24×7 to NOC team only
  • Monitoring Wall

Fault/Disaster Tolerant Infrastructure

  • Redundant Hardware
  • Power Continuity
  • Monitoring Redirection Capabilities
  • Multi-Tier Service Continuity Model
  • ISO27001 and ISO9001 certified

NOC Capabilities & Achievements

  • Monitoring Customer Production Systems
  • Monitoring Mavenir Hosted Datacenters
  • 450M+ Subscribers Covered
  • 1,200 Customer Nodes across EMEA, NAR, APAC, LATAM Regions
  • Support for over 40+ Mavenir Products and Technologies – Core, OpenRAN, IMS, RBM/RCS, VM, and Messaging
  • Flexible service models for Custom and Ad-hoc monitoring
  • Proactive Holiday Monitoring
  • Tightly Coupled Customer NOCs and Level 1 Teams

Additional Services

Professional Services

System Integration Services

Maintenance & Support

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