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ENTERPRISE SOLUTIONS – MOBILE BUSINESS FABRIC

ACCELERATE BUSINESS TRANSFORMATION WITH MOBILE-NATIVE COMMUNICATIONS

Enterprise Solutions, Mavenir’s Mobile Business Fabric is a dynamic and fluid business communications framework designed to meet the evolving digital needs of businesses as mobility becomes a primary driver and customers demand change. It comprises a mobile-native portfolio of business communications solutions that enables communications service providers (CSPs) and channel partners to deliver disruptive mobile user experiences. Designed for the SME segment with a focus on deskless, first-line mobile workers, and with the ability to scale for large enterprises, the Mobile Business Fabric portfolio allows businesses of all sizes to reinvent the way they communicate, collaborate and interact with their customers, through omni-channel experiences, with messaging, voice and video collaboration, and customer engagement offerings.

BUSINESSES DEMAND MOBILITY

Most of today’s business communications solutions originated in the wireline world, with a PBX at its core that has now been virtualized in the cloud. This wireline-centric model, although sufficient for desk-based workers, doesn’t align with today’s business reality:

  • 80% of enterprises say employees cannot do their job effectively without a mobile phone and 75% say mobile devices are essential to workflowsi
  • 80% of the global workforce is composed of “deskless” first line workers and the top 8 deskless industries—agriculture, education, healthcare, retail, hospitality, manufacturing, transportation and construction—employ 2.7 billion employeesii
  • And at least 80% of businesses in the US and the European Union have fewer than 10 employeesiii

There is a mobility gap between the expectations of businesses and the limitations of the wireline paradigm offered by today’s business communications solution. Particularly for small and medium businesses (SMBs), which have traditionally been underserved or pushed large enterprise, wireline focused solutions that don’t’ scale down and are not cost effective.

This generates an opportunity for service providers to disrupt the market with mobile-native communications solutions that are designed for the mobile user, with the mobile phone at the center of the value proposition. To leverage this opportunity, service providers need a vendor with a cohesive portfolio of mobile-native solutions that can be efficiently deployed in the market and allows them to reuse and monetize their massive investments in network infrastructure. 

i Oxford Economics: Maximizing Mobile Value: is BYOD holding you back?, 2018

ii Emergence: Rise of the Deskless Workforce, 2018

iii US Census and Eurostat

FILLING THE GAP WITH MOBILE BUSINESS FABRIC

Mavenir’s Mobile Business Fabric is a portfolio of business communications solutions for businesses of all sizes—but with a specific focus on the SMB segment—that enables first-line workers with mobile-first communications; not an emulation of wireline services running over the top, on an application on the mobile phone. It leverages decades of experience and leadership in mobile networks and integrates multiple mobile-native enablers, such as mobile voice and video, RCS and SMS messaging, voicemail, IVR, chatbots, SpamShield™ fraud management and monetization into secure, carrier-grade cloud offerings. These solutions can be fully integrated into a mobile operator network to provide guaranteed quality of service and carrier-grade business applications that can be consumed easily from a mobile device.

Mobile Business Fabric is a natural extension to the service providers mobile offerings since, due to its mobile-native experience, its solutions don’t require IT administrators, hardware investments, or complex device management, and provide agile enterprise and user onboarding to accelerate time to revenue. Moreover, the Mobile Business Fabric portfolio provides a full value chain and self-contained solution that includes digital enablement capabilities for provisioning, onboarding and invoicing businesses. This embedded functionality avoids long, complex and costly integrations with the service provider’s existing or legacy BSS systems, accelerating time-to-market and, more importantly, time-to-revenue.

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MOBILE BUSINESS MESSAGING

RCS business messaging as a service that enables mobile network operators (MNOs) to address the brands’ need to communicate with customers on the mobile messaging channel—including marketing campaigns (A2P) and chatbots (P2A). It helps MNOs move back to the top of the value chain with high margin, high demand messaging solutions for enterprises and leverages Mavenir’s Partner Ecosystem to accelerate time to revenue.

MOBILE BUSINESS CONTACT

White-label, omni-channel contact center as a service designed for fast onboarding and immediate availability that allows businesses of all sizes (from very small to large enterprises) to enable seamless customer interactions regardless of channel (phone, email, chat, text-message, and social networks). The solution enables fast deployment with pre-built business templates as well as API integrations with popular enterprise tools and AI platforms.
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MOBILE BUSINESS

COMMUNICATIONS & COLLABORATION

Unified communications and collaboration as a service (UCaaS) built on mobile call control elements that leverages mobile network quality of service enforcement as well as RCS messaging to allow businesses to communicate with younger demographics using their channel of choice (multimedia messaging) breaking the walled garden of proprietary instant messaging implementations that plague today’s UCaaS landscape.

Mobile Business Communications and Collaboration is designed with the mobile device at the center of the solution and enables audio and video conferencing, collaboration and screen sharing between mobile users (iOS and Android) as well as desktop users (Windows and macOS), and it also supports optional IP desk phones from leading manufacturers for specific users.

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