Two Ways Businesses Can Reduce Their Abandoned Calls
Customers are quick to abandon calls when they are on hold. Call deflection can prevent customers from hanging up and leaving a business.
Customers are quick to abandon calls when they are on hold. Call deflection can prevent customers from hanging up and leaving a business.
Mavenir’s John Baker used his appearance at the FCC’s event to reiterate his company’s desire for “real” Open RAN and not a watered-down version that could exclude upstarts like Mavenir. “The devil is in the details,” he said.
If the federal government is going to spend $2 billion to replace Huawei & ZTE’s unsecure, outdated, & proprietary equipment, it just makes sense to replace it with secure modern, & scalable Open RAN solutions — especially those that are built by American companies.
Mavenir was recognized for its continuous network and service innovation, taking home two awards for “Best 5G Core” and “Best Open RAN” at the 5G World Awards 2020, hosted by Informa Tech.
Vodafone UK has partnered with Mavenir to become the first UK mobile operator to switch on an Open RAN 4G site that can more cost-effectively extend 4G services to rural communities and introduce new suppliers in the radio network.
Mavenir and Turkcell announce the world’s first Open RAN vRAN call fully containerized with O-RAN Split 7.2 architecture, supports Public Cloud, Private Cloud and at the RRU site as well as MIMO, mmWave, edge micro services and network slicing for 5G NR.
Anything that makes customer service interactions take longer has an impact on customer satisfaction and business revenue.
Choosing the right dialer can be challenging for a business. A proper understanding of each can help determine which to use.
Omdia’s Nicole McCormick, Senior Principal Analyst, hosted an educational and thought-provoking webinar on “5G Monetization of the Slice” with panelists Dereck Quinlan, VP of North Asia and ANZ Sales from Mavenir, and Angela Logothetis, CTO from Amdocs Open Networks.
Today’s modern contact center solutions can provide businesses with the flexibility they need to adapt quickly to unexpected changes in demand.