Mavenir CPaaS – Customer Engagement as a Service
One of the technologies that has experienced increased adoption, due to COVID-19, is business messaging.
One of the technologies that has experienced increased adoption, due to COVID-19, is business messaging.
Mavenir extends AI and Analytics Portfolio to enable closed-loop automation and drive digital transformation critical for 5G AI use cases.
These four Progressive dialer configuration options below are essential in making outbound campaigns successful.
As 5G is beginning to take hold, for some operators it signals the need for a big change in a standard feature: voice.
With real-time montoring, customer service supervisors can quickly react to customer service issues and improve customer satisfaction.
Mavenir and Red Hat collaborate to transform mobile network infrastructures towards the new future of containers and 5G.
To combat the loss of output and face-to-face connection, many contact center solutions offer “gamification” features for remote agents.
Telefónica develops new cloud native IoT connectivity service with Mavenir Packet Core and AWS.
Businesses often use Average Handle Time to measure customer service success, but is it a reliable metric?
A medical entity’s contact center platform must comply with HIPAA regulations for the medical entity to be compliant.