Oct 06
Friction Does Not Just Start Fires; It Can Burn Bridges in the CX World
Does your contact center reduce customer journey friction through automation and self-service engagement?
Oct 04
The Heavy Lifting of O-RAN Standardization
Working Group 3 of the O-RAN Alliance recently approved a specification that enables the near-RT RIC to control the RAN. Read this blog to learn more about how this standard supports open networking with open interfaces across the vendor ecosystem.
Sep 23
Why Any Cloud is Better Than No Cloud
Whether you’re considering a public, private, or hybrid cloud, find out how cloud-native solutions, built from the ground up for the telecommunications industry, can help maximize revenue.
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Post
Sep
16
Impacting ROI through Innovation
Moving from traditional legacy channels like voice, email, and SMS to modern enriched mobile-first messaging can shift a business from laggard to market disruptor.
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Sep
16
The Inextricable Link Between Openness and Innovation for Mobile Networks
To meet the growing demands of consumers and achieve the true potential of 5G, CSPs want and need to incorporate openness and innovation into the mobile network.
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Sep
09
The RIC Opens a New World of Opportunities for CSPs
The RAN Intelligent Controller (RIC) brings the concept of next-gen and open Self-Optimizing Networks (SON) into the modern, digital landscape. Learn more about real-world applications of the RIC and new opportunities the RIC offers CSPs.
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Sep
02
Empathy as a Driving Force of Customer and Employee Experiences
Training customer service representatives to provide empathy and reinforcing positive behaviors in a contact center environment can differentiate any business in a competitive market.
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Aug
16
Permanent Changes to the Contact Center Landscape
Talent shortages are driving hiring managers to offer more flexible workforce models. Does your contact center solution provide the right mix of business continuity capabilities and cloud-hosted connectivity from anywhere on any device?
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Jul
22
Providing Secure Financial Services without the High Price of Application Development
With most customer service organizations shifting their engagement methods to mobile messaging, maintaining personal interactions with a contact center can provide a secure and reliable solution while avoiding costly expenses.
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Jul
08
Useful Reason Codes to Improve the User Journey
A flexible and feature-rich platform can address many common contact center challenges by offering multi-level dispositions, a built-in rating system, and the ability to provide pre-built reports to increase the effectiveness and reduce TCO.
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