Articles & Insights

Date
Post
Apr
01

Accelerating US 5G Competitiveness

Published as part of the Forbes Technology Council series.  The Biden administration and Congress are rightly focused on the best way to counter China’s momentum, accelerate U.S. competitiveness and start to lead in 5G. For the telecommunications industry, there is strong bipartisan support for one key solution to strengthen innovation, diversify the supply chain and promote…

Mar
31

Enriching CSP Networks with RIC Automation

With all the excitement about new 5G applications, the RAN Intelligent Controller (RIC) is like an infusion of oxygen for the heart of the mobile network. Intended as a technology for all mobile generations, it seems for now that 5G use cases are currently driving the need for innovative RIC applications. The reason for this…

Feb
24

The Benefits of Using Chatbots for Customer Service

Self-service is becoming a major trend in the customer engagement arena. Enabling customers to address their own needs will increase contact center efficiency and attain higher customer satisfaction. Look for our tips for incorporating AI into your business process.

Feb
15

What Does 5G Charging Have to Offer and How to Get There?

As more and more 5G networks come to life, it’s interesting to look back at the evolutionary path for charging systems within the new 5G networks. Here are a few 3GPP changes to the fundamental charging system standards.