In today’s digital age, customers are inundated with choices and have increasingly high standards for their patronizing businesses. To gain and retain customer loyalty, companies need to provide an effortless experience that is smooth, seamless, and satisfying. If businesses can offer an effortless experience, they will likely keep customers coming back, and maintain loyalty.
It can often feel like contact centers are a mystery, and it’s hard to know what goes into providing a great customer experience (CX). But by understanding the top three hurdles to great CX, delivering an exceptional experience for customers will be simplified.
See how this new, more flexible architectural foundation brings a multi-vendor choice, allowing CSPs to avoid lock-in. SBA and cloud-native infrastructure expedite new business opportunities and empower 5G networks to interoperate and integrate with multiple vendors using various interfaces and standard communication methods.
A look into the importance of cloud-native IMS, which enables mobile networks to evolve existing voice and messaging services to VoNR, as they move into the 5G era.
Future network architectures need to be much more flexible. Virtualisation software that runs on any cloud, and use of artificial intelligence (AI)plus automation are critical if operators are to take advantage of new use cases, business models and revenue streams.
Published as part of the Forbes Technology Council series. The Biden administration and Congress are rightly focused on the best way to counter China’s momentum, accelerate U.S. competitiveness and start to lead in 5G. For the telecommunications industry, there is strong bipartisan support for one key solution to strengthen innovation, diversify the supply chain and promote…
With all the excitement about new 5G applications, the RAN Intelligent Controller (RIC) is like an infusion of oxygen for the heart of the mobile network. Intended as a technology for all mobile generations, it seems for now that 5G use cases are currently driving the need for innovative RIC applications. The reason for this…
Mavenir and IBM are working together to integrate network automation products to accelerate and automate the large-scale deployment of Open RAN.
Self-service is becoming a major trend in the customer engagement arena. Enabling customers to address their own needs will increase contact center efficiency and attain higher customer satisfaction. Look for our tips for incorporating AI into your business process.
As more and more 5G networks come to life, it’s interesting to look back at the evolutionary path for charging systems within the new 5G networks. Here are a few 3GPP changes to the fundamental charging system standards.
