Jan 09
Only Open Platforms Will Deliver the Full Benefits of Automation
The economic impact of cloud-based automated networks will be magnified by the adoption of fully open network platforms.
Dec 19
THE EVOLUTION OF CUSTOMER CONTACT
Businesses exist for one purpose – to provide goods and services to customers. However, in order to do that, businesses need to have some way for customers to reach them. WHY WOULD MY BUSINESS NEED A “FILL IN THE BLANK”? Throughout history, the ways consumers interact with businesses have evolved, often with pushback at each…
Dec 16
THE TOP CHARACTERISTICS OF A NEXT GENERATION NETWORK
What are the top characteristics of a next-generation network? End-to-end automation and cloud-native architecture with open multivendor interoperability. Next-generation mobile networks will be unrecognizable from those of the 3G and 4G eras. Operators are laying the foundations for an unprecedented upheaval in their architectures and organizational structures, as they move towards automated, cloud-native, programmable networks….
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Dec
03
Happy Birthday SMS! You are 27 Years Old
On December 3rd, 1992, the first SMS message was sent over the Vodafone GSM network, from Neil Papworth of Sema Group (now Mavenir Systems) using a personal computer to Richard Jarvis of Vodafone using an Orbitel 901 handset.
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Nov
25
Mavenir – The Tale of a Rising US Telecom Network Champion
Stéphane Téral, Technology Telecommunications Fellow at IHS Markit recently attended Mavenir’s Analyst Event on November 5 in Dallas. Many elements are coming together to put Mavenir in the limelight…
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Nov
20
THE UNDENIABLE IMPACT OF MOBILITY
About 8 years ago, I decided to cancel my home phone without telling anyone, just to see what would happen. After six months, my little experiment proved what I suspected – nobody noticed. All of my personal interactions with family and friends were done on my mobile phone. This is not an isolated incident; since…
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Nov
18
MAVENIR SECURITY AND FRAUD MANAGEMENT SUITE WINS FIERCE INNOVATION AWARDS
Mavenir is proud to be recognized as a winner in the Security category of this year’s Fierce Innovation Awards – Telecom Edition for its innovative, industry-leading Security and Fraud Management Suite. The Fierce Innovation Awards Telecom Edition 2019 Report highlights those showcasing advances in service and equipment developments unveiled during the past 12 months.
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Oct
30
HOW CAN CONTACT CENTER TECHNOLOGY HELP A BUSINESS THAT IS NOT A CONTACT CENTER?
Continuing the series of Mobile Business Fabric™ related posts, we are going to focus our attention on another growing segment of business communications solutions: contact center technology. THE NEED FOR CONTACT CENTER TECHNOLOGY Contact center is a term coined around the 1990s that represents an evolution from the call center concept. The history of call center technology goes back 50 years to the late 1960s where a British company, Birmingham Press…
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Oct
15
Unified Communications and Collaboration in the Age of Ubiquitous Mobility
In a previous blog post, we talked about how mobile communications have become the fabric that sustains today’s business productivity. In this one, we’d like to focus on unified communications and collaboration (UCC) in particular. UCC IN THE BEGINNING Unified Communications (UC) solutions started to develop at the very end of the 20th century and flourished in the early 2000s. In the…
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Oct
07
MOBILE COMMUNICATIONS — THE FABRIC SUSTAINING TODAY’S BUSINESS PRODUCTIVITY
Sometimes, we don’t realize how much of an impact technology has on our lives. When an innovation makes our tasks easier, we quickly find ways to integrate it into our daily activities; until it reaches a point when we start taking it for granted. For example, I still remember how excited I was twenty years ago when I got my 64kbps ISDN connection installed in…
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