Articles & Insights

About 8 years ago, I decided to cancel my home phone without telling anyone, just to see what would happen. After six months, my little experiment proved what I suspected – nobody noticed. All of my personal interactions with family and friends were done on my mobile phone. This is not an isolated incident; since…

Continuing the series of Mobile Business Fabric™ related posts, we are going to focus our attention on another growing segment of business communications solutions: contact center technology. THE NEED FOR CONTACT CENTER TECHNOLOGY Contact center is a term coined around the 1990s that represents an evolution from the call center concept. The history of call center technology goes back 50 years to the late 1960s where a British company, Birmingham Press…

In a previous blog post, we talked about how mobile communications have become the fabric that sustains today’s business productivity. In this one, we’d like to focus on unified communications and collaboration (UCC) in particular. UCC IN THE BEGINNING Unified Communications (UC) solutions started to develop at the very end of the 20th century and flourished in the early 2000s. In the…

Sometimes, we don’t realize how much of an impact technology has on our lives. When an innovation makes our tasks easier, we quickly find ways to integrate it into our daily activities; until it reaches a point when we start taking it for granted. For example, I still remember how excited I was twenty years ago when I got my 64kbps ISDN connection installed in…