Articles & Insights

Jan 27

Why Operators Need to be Both Open and Automated

As the Barcelona panel on next generation networks rightly says, our future networks won’t simply work on the 2G or 3G ‘build it and they will come’ principle. But if a 5G network isn’t built the right way, users may not come to the telco, and the OTTs could win again.

Read full article
Jan 23

The Pitfalls of Conventional UCC

On the surface, a UCC or UCaaS solution can solve a number of business needs, however, conventional UCC has a number of limitations. In order to understand them, we need to understand UCC’s origins.

Read full article
Date
Post
Dec
19

THE EVOLUTION OF CUSTOMER CONTACT

Businesses exist for one purpose – to provide goods and services to customers. However, in order to do that, businesses need to have some way for customers to reach them. WHY WOULD MY BUSINESS NEED A “FILL IN THE BLANK”? Throughout history, the ways consumers interact with businesses have evolved, often with pushback at each…

Dec
16

THE TOP CHARACTERISTICS OF A NEXT GENERATION NETWORK

What are the top characteristics of a next-generation network?  End-to-end automation and cloud-native architecture with open multivendor interoperability. Next-generation mobile networks will be unrecognizable from those of the 3G and 4G eras. Operators are laying the foundations for an unprecedented upheaval in their architectures and organizational structures, as they move towards automated, cloud-native, programmable networks….

Dec
03

Happy Birthday SMS! You are 27 Years Old

On December 3rd, 1992, the first SMS message was sent over the Vodafone GSM network, from Neil Papworth of Sema Group (now Mavenir Systems) using a personal computer to Richard Jarvis of Vodafone using an Orbitel 901 handset.

Nov
20

THE UNDENIABLE IMPACT OF MOBILITY

About 8 years ago, I decided to cancel my home phone without telling anyone, just to see what would happen. After six months, my little experiment proved what I suspected – nobody noticed. All of my personal interactions with family and friends were done on my mobile phone. This is not an isolated incident; since…