5G will accelerate the variety and volume of data traffic further shattering constrained legacy service delivery models and impacting network economics.
Omni-channel customer engagement solutions such as Mobile Business Contact provide a means for customers to contact you via their preferred method.
Operators across the globe, from the UK to India, UAE to Brazil, are embracing Open RAN technology as it is now commercially available.
At Mavenir, we believe that the lessons of Whitney and Ford can apply to how contact centers are deployed. Mavenir’s Mobile Business Contact is a modular solution for contact centers.
At Mavenir, we believe MNOs need to offer a mobile-native UCC solution that allows them to own the brand and customers with a truly mobile user experience.
As the Barcelona panel on next generation networks rightly says, our future networks won’t simply work on the 2G or 3G ‘build it and they will come’ principle. But if a 5G network isn’t built the right way, users may not come to the telco, and the OTTs could win again.
On the surface, a UCC or UCaaS solution can solve a number of business needs, however, conventional UCC has a number of limitations. In order to understand them, we need to understand UCC’s origins.
In this article, we’ll talk about how Mavenir Digital Enablement (MDE) Platform activates the control for service providers to enrich their customer experience.
The economic impact of cloud-based automated networks will be magnified by the adoption of fully open network platforms.
Businesses exist for one purpose – to provide goods and services to customers. However, in order to do that, businesses need to have some way for customers to reach them. WHY WOULD MY BUSINESS NEED A “FILL IN THE BLANK”? Throughout history, the ways consumers interact with businesses have evolved, often with pushback at each…
