Jul 22
Customer Service for the Digital Generation – Part Two
As new generations become consumers, customer service will continue to evolve. Here are the three things that business can do to stay ahead of the curve.
Jul 20
Why Competition Must Guide the U.S. on 5G
U.S. policymakers look for ways to jumpstart America’s competitiveness in 5G and to eliminate security threats from Huawei.
Jul 15
Customer Service for the Digital Generation – Part One
Younger consumers are using text and social messaging as their customer service channel of choice. Are businesses ready to answer their needs?
Date
Post
Jul
08
Customers Engagement should be as Flexible as the Business
For a small business, the owner may be the first (or only) point of contact for sales and service. But as the size of the organization grows, interacting with customers can only scale by introducing proper tools.
By:
Jul
01
Connecting Customers for Flexible, First-Call Resolution
Businesses need a customer engagement solution that can provide multiple routing capabilities and channels to drive first-call resolution and increase customer satisfaction.
By:
May
29
Fake News on Open RAN
Open RAN promises an alternative to the legacy in the radio access network (RAN), one of the costliest parts of the infrastructure.
By:
May
28
What is the Main Objective of the Open RAN Policy Coalition (ORPC)?
The Open RAN Policy Coalition exists to promote policies to advance the adoption of open & interoperable solutions in the Radio Access Network as a means to create innovation, spur competition & expand the supply chain for advanced wireless technologies including 5G.
By:
May
27
Handling Vips And Priority Situations
Create customer stickiness by combining CRM and contact center solutions to enhance the customer service experience.
By:
Apr
27
How to Enhance Business Connectivity and Availability
A cloud-hosted, omni-channel customer engagement platform—such as Mavenir’s Mobile Business Contact—enhances availability and is more critical than ever.
By:
Apr
13
When Businesses Miss Calls, they are Missing Opportunities
Omni-channel customer engagement platforms such as Mobile Business Contact provides consumers with all of the communication channels they expect.
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