Connecting Customers for Flexible, First-Call Resolution
Businesses need a customer engagement solution that can provide multiple routing capabilities and channels to drive first-call resolution and increase customer satisfaction.
Businesses need a customer engagement solution that can provide multiple routing capabilities and channels to drive first-call resolution and increase customer satisfaction.
Open RAN promises an alternative to the legacy in the radio access network (RAN), one of the costliest parts of the infrastructure.
The Open RAN Policy Coalition exists to promote policies to advance the adoption of open & interoperable solutions in the Radio Access Network as a means to create innovation, spur competition & expand the supply chain for advanced wireless technologies including 5G.
Create customer stickiness by combining CRM and contact center solutions to enhance the customer service experience.
A cloud-hosted, omni-channel customer engagement platform—such as Mavenir’s Mobile Business Contact—enhances availability and is more critical than ever.
Omni-channel customer engagement platforms such as Mobile Business Contact provides consumers with all of the communication channels they expect.
Rakuten launches its advanced Communications platform, Rakuten Link. Mavenir is a market leader in RCS in NA, and globally we have significant share of RCS.
Mavenir answers 17 of your most frequently asked questions about the benefits and differences between Open RAN, O-RAN, and vRAN.
5G will accelerate the variety and volume of data traffic further shattering constrained legacy service delivery models and impacting network economics.
Omni-channel customer engagement solutions such as Mobile Business Contact provide a means for customers to contact you via their preferred method.