Jul 15
Customer Service for the Digital Generation – Part One
Younger consumers are using text and social messaging as their customer service channel of choice. Are businesses ready to answer their needs?
Jul 08
Customers Engagement should be as Flexible as the Business
For a small business, the owner may be the first (or only) point of contact for sales and service. But as the size of the organization grows, interacting with customers can only scale by introducing proper tools.
Jul 01
Connecting Customers for Flexible, First-Call Resolution
Businesses need a customer engagement solution that can provide multiple routing capabilities and channels to drive first-call resolution and increase customer satisfaction.
Date
Post
May
29
Fake News on Open RAN
Open RAN promises an alternative to the legacy in the radio access network (RAN), one of the costliest parts of the infrastructure.
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May
28
What is the Main Objective of the Open RAN Policy Coalition (ORPC)?
The Open RAN Policy Coalition exists to promote policies to advance the adoption of open & interoperable solutions in the Radio Access Network as a means to create innovation, spur competition & expand the supply chain for advanced wireless technologies including 5G.
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May
27
Handling Vips And Priority Situations
Create customer stickiness by combining CRM and contact center solutions to enhance the customer service experience.
By:
Apr
27
How to Enhance Business Connectivity and Availability
A cloud-hosted, omni-channel customer engagement platform—such as Mavenir’s Mobile Business Contact—enhances availability and is more critical than ever.
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Apr
13
When Businesses Miss Calls, they are Missing Opportunities
Omni-channel customer engagement platforms such as Mobile Business Contact provides consumers with all of the communication channels they expect.
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Apr
07
Partnering to Drive Disruptive Innovation: Rakuten Link
Rakuten launches its advanced Communications platform, Rakuten Link. Mavenir is a market leader in RCS in NA, and globally we have significant share of RCS.
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Mar
20
What is the Difference Between Open RAN, O-RAN and vRAN?
Mavenir answers 17 of your most frequently asked questions about the benefits and differences between Open RAN, O-RAN, and vRAN.
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