Omdia’s Nicole McCormick, Senior Principal Analyst, hosted an educational and thought-provoking webinar on “5G Monetization of the Slice” with panelists Dereck Quinlan, VP of North Asia and ANZ Sales from Mavenir, and Angela Logothetis, CTO from Amdocs Open Networks.
Today’s modern contact center solutions can provide businesses with the flexibility they need to adapt quickly to unexpected changes in demand.
The Open RAN approach to mobile networking relies on open interfaces and the ability to use network elements from different vendors.
There are several key functions in modern contact center solutions that can allow businesses to handle customer service interactions quickly.
Adequately staffing a contact center can be a continual challenge. Too few service representatives mean long wait times, abandoned calls, and lost customers.
Mavenir’s end-to-end 4G/5G system and CBRS ready solution, based on cloud-first and open architecture principles, is highly suited to address both mass scale private enterprise use cases as well as bespoke high-end use cases for advanced industries.
As new generations become consumers, customer service will continue to evolve. Here are the three things that business can do to stay ahead of the curve.
U.S. policymakers look for ways to jumpstart America’s competitiveness in 5G and to eliminate security threats from Huawei.
Younger consumers are using text and social messaging as their customer service channel of choice. Are businesses ready to answer their needs?
For a small business, the owner may be the first (or only) point of contact for sales and service. But as the size of the organization grows, interacting with customers can only scale by introducing proper tools.
