Aug 19
Increasing the Speed of Customer Service Interactions – Part One
Anything that makes customer service interactions take longer has an impact on customer satisfaction and business revenue.
Aug 13
Selecting the Right Outbound Dialer for a Business
Choosing the right dialer can be challenging for a business. A proper understanding of each can help determine which to use.
Aug 05
Can I Get a Slice of that 5G Network?
Omdia’s Nicole McCormick, Senior Principal Analyst, hosted an educational and thought-provoking webinar on “5G Monetization of the Slice” with panelists Dereck Quinlan, VP of North Asia and ANZ Sales from Mavenir, and Angela Logothetis, CTO from Amdocs Open Networks.
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Aug
05
How Businesses can Maximize Customer Satisfaction with Flexible Staffing Levels – Part Two
Today’s modern contact center solutions can provide businesses with the flexibility they need to adapt quickly to unexpected changes in demand.
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Aug
03
Open RAN is Open for Business
The Open RAN approach to mobile networking relies on open interfaces and the ability to use network elements from different vendors.
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Aug
01
Increasing the Speed of Customer Service Interactions – Part Two
There are several key functions in modern contact center solutions that can allow businesses to handle customer service interactions quickly.
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Jul
29
How Businesses can Maximize Customer Satisfaction with Flexible Staffing Levels – Part One
Adequately staffing a contact center can be a continual challenge. Too few service representatives mean long wait times, abandoned calls, and lost customers.
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Jul
28
Private Networks: Increasing Access to Low-Cost Spectrum in the US
Mavenir’s end-to-end 4G/5G system and CBRS ready solution, based on cloud-first and open architecture principles, is highly suited to address both mass scale private enterprise use cases as well as bespoke high-end use cases for advanced industries.
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Jul
22
Customer Service for the Digital Generation – Part Two
As new generations become consumers, customer service will continue to evolve. Here are the three things that business can do to stay ahead of the curve.
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Jul
20
Why Competition Must Guide the U.S. on 5G
U.S. policymakers look for ways to jumpstart America’s competitiveness in 5G and to eliminate security threats from Huawei.
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