While legacy vendors see the growing momentum for Open RAN and feel the need to use scare tactics to protect their market position, the facts are clear: Open RAN means more security, not less.
Customers are quick to abandon calls when they are on hold. Call deflection can prevent customers from hanging up and leaving a business.
If the federal government is going to spend $2 billion to replace Huawei & ZTE’s unsecure, outdated, & proprietary equipment, it just makes sense to replace it with secure modern, & scalable Open RAN solutions — especially those that are built by American companies.
“Open RAN is the new way forward. At Mavenir, we believe that introducing more competition means real innovation,” said Stefano Cantarelli, CMO at Mavenir.
Omdia’s Nicole McCormick, Senior Principal Analyst, hosted an educational and thought-provoking webinar on “5G Monetization of the Slice” with panelists Dereck Quinlan, VP of North Asia and ANZ Sales from Mavenir, and Angela Logothetis, CTO from Amdocs Open Networks.
Several factors can prevent customer service representatives from reaching the office. Businesses need solutions for business continuity.
Anything that makes customer service interactions take longer has an impact on customer satisfaction and business revenue.
Choosing the right dialer can be challenging for a business. A proper understanding of each can help determine which to use.
Omdia’s Nicole McCormick, Senior Principal Analyst, hosted an educational and thought-provoking webinar on “5G Monetization of the Slice” with panelists Dereck Quinlan, VP of North Asia and ANZ Sales from Mavenir, and Angela Logothetis, CTO from Amdocs Open Networks.
Today’s modern contact center solutions can provide businesses with the flexibility they need to adapt quickly to unexpected changes in demand.
