Nov 11
Two Reasons Online Engagement Matters – Part One
The reputation of a business was once reliant on word of mouth. Today, businesses need to engage with their customers online.
Nov 04
Three Ways Artificial Intelligence Can Improve Customer Service
In the past, contact centers relied on human capital to handle service interactions. To streamline operations, they have invested in AI.
Oct 21
Four Features Essential for High-Urgency Customer Service
When responding to high-urgency customer service needs, what are the key factors that a support organization should consider?
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Sep
30
Enabling Detailed Business Insight with Disposition Codes
Reports can specify the What of each interaction, but disposition codes can label each contact center interaction to readily reveal the Why.
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Sep
23
Four Key Legal Requirements to Meet When Using Automated Dialers
Automated dialers are a powerful tool for businesses. Here are four important requirements businesses should know before using a dialer.
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Sep
20
Providing Business Continuity for Contact Centers – Part Two
Modern CCaaS solutions can enhance business continuity over on-premise systems, but some limitations remain that businesses should consider.
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Sep
18
Why Open RAN is Actually More Secure Than Legacy Proprietary Networking
While legacy vendors see the growing momentum for Open RAN and feel the need to use scare tactics to protect their market position, the facts are clear: Open RAN means more security, not less.
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Sep
16
Two Ways Businesses Can Reduce Their Abandoned Calls
Customers are quick to abandon calls when they are on hold. Call deflection can prevent customers from hanging up and leaving a business.
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Sep
10
Open RAN: The Key to Future-Proofing Our 5G Networks
If the federal government is going to spend $2 billion to replace Huawei & ZTE’s unsecure, outdated, & proprietary equipment, it just makes sense to replace it with secure modern, & scalable Open RAN solutions — especially those that are built by American companies.
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Sep
04
Open RAN in the Wild: From Prospect to Reality
“Open RAN is the new way forward. At Mavenir, we believe that introducing more competition means real innovation,” said Stefano Cantarelli, CMO at Mavenir.
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