Dec 16
Two Things Businesses Can Learn From Reporting
Supervisors can use reporting to analyze their configuration and resourcing and gauge individual representatives’ performance.
Dec 09
Five Questions To Ask Before Setting Up An IVR
When setting up their IVR, there are five key questions businesses should answer to ensure they provide a good customer experience.
Dec 07
5G Plans Driving Momentum for Open RAN
The Open RAN ecosystem is seeing tremendous growth, which is providing critical mass for the movement. We are in a technology shift where the use of cloud technology and AI are driving an inflection point for Open- RAN.
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Post
Dec
03
Maintain UPF Performance While Lowering Costs
Mavenir conducted a benchmarking test to quantify the UPF performance improvements by offloading multiple UPF functions.
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Dec
02
Three Considerations For Unanswered Automated Calls
An automated dialer can only help a business if customers answer the call. Businesses should have a strategy for addressing unanswered calls.
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Dec
02
Open RAN Ready for Brownfield Deployments
Open RAN interfaces have become an important part of building 5G mobile networks and not just for Brownfield deployments.
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Nov
25
Why Demand for Enterprise Private Networks is on the Rise
With the need for secure, cost-efficient networks, the demand for enterprise private networks is on the rise.
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Nov
23
Three Tips To Survive The Holiday Rush
While holiday season is something consumers look forward to each year, it can be a challenging time for customer support organizations.
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Nov
18
Two Reasons Online Engagement Matters – Part Two
Understanding what customers say and engaging with them on Facebook and Twitter can have a considerable business impact.
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Nov
13
How Sponsored Data has Changed the Game During the COVID-19 Emergency for Remote Education in Argentina
As online school depleted students’ mobile data, Puentes and Mavenir provided a solution to replenish their data and continue learning.
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