Jan 27
What Does HIPAA Compliance Mean For a Contact Center?
A medical entity’s contact center platform must comply with HIPAA regulations for the medical entity to be compliant.
Jan 21
Telecom Rising to the Occasion
In the post Covid-19 world, establishing a virtual presence and dependency on connectivity has increased. Telecom networks must be highly available and quickly scalable.
Jan 20
The One Contact Center Feature That Nobody Thinks About – But Should
Rather than looking at functionality when comparing contact center vendors, businesses should focus on integration capability.
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Jan
19
Finding the Most Cost-Efficient Way to Deploy Open RAN in your Network
When you explore how to deploy Open RAN, one of the first things you want to find out is whether and how you can reduce your RAN costs. To find the most cost-efficient way to deploy Open RAN in your network, you need to assess multiple factors. A crucial factor is the tradeoff between transport and location.
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Jan
15
Innovation Drives Nontraditional Private Network Deployments
Nontraditional private networks drive innovation through secure, cost-effective solutions.
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Jan
13
Three Reasons Why Businesses Should Integrate Their Crm With Their Contact Center
Removing the silos between CRM systems and customer engagement platforms can provide a number of business benefits.
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Jan
06
Two Lessons 2020 Taught About Customer Service
2020 provided two key lessons for customer service organizations – the essential nature of mobility and the need for call deflection.
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Dec
18
Opportunities in the C-Band Abound
The C-band auction in the United States is drawing lots of attention, and proceeds. As anticipation rises for the outcome of the auction, Aniruddho Basu explores opportunities that lie in the C-band spectrum.
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Dec
16
Two Things Businesses Can Learn From Reporting
Supervisors can use reporting to analyze their configuration and resourcing and gauge individual representatives’ performance.
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Dec
09
Five Questions To Ask Before Setting Up An IVR
When setting up their IVR, there are five key questions businesses should answer to ensure they provide a good customer experience.
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