Articles & Insights From Mavenir

Feb 08

Open RAN Leads to MORE Secure Networks

At the heart of Open RAN is the use of cloud native architecture, the same architecture that is the bedrock of today’s internet and public cloud. Open RAN is built on a cloud native platform with clear responsibilities and accountability established between hardware/infrastructure suppliers, a hybrid-cloud platform supplier, and RAN software suppliers. It enables network operators to select suppliers that meet all the required industry security standards and certifications

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Feb 03

Three Misconceptions About Average Handle Time

Businesses often use Average Handle Time to measure customer service success, but is it a reliable metric?

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Jan 27

What Does HIPAA Compliance Mean For a Contact Center?

A medical entity’s contact center platform must comply with HIPAA regulations for the medical entity to be compliant.

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Jan

Telecom Rising to the Occasion

In the post Covid-19 world, establishing a virtual presence and dependency on connectivity has increased. Telecom networks must be highly available and quickly scalable.

By:

Shally Mathur

Jan

The One Contact Center Feature That Nobody Thinks About – But Should

Rather than looking at functionality when comparing contact center vendors, businesses should focus on integration capability.

By:

Andy Watson

Jan

Finding the Most Cost-Efficient Way to Deploy Open RAN in your Network

When you explore how to deploy Open RAN, one of the first things you want to find out is whether and how you can reduce your RAN costs. To find the most cost-efficient way to deploy Open RAN in your network, you need to assess multiple factors. A crucial factor is the tradeoff between transport and location.

By:

Tammy Mayeux

Jan

Innovation Drives Nontraditional Private Network Deployments

Nontraditional private networks drive innovation through secure, cost-effective solutions.

By:

Richard Staveley

Jan

Three Reasons Why Businesses Should Integrate Their Crm With Their Contact Center

Removing the silos between CRM systems and customer engagement platforms can provide a number of business benefits.

By:

Andy Watson

Jan

Two Lessons 2020 Taught About Customer Service

2020 provided two key lessons for customer service organizations – the essential nature of mobility and the need for call deflection.

By:

Andy Watson

Dec

Opportunities in the C-Band Abound

The C-band auction in the United States is drawing lots of attention, and proceeds. As anticipation rises for the outcome of the auction, Aniruddho Basu explores opportunities that lie in the C-band spectrum.

By:

Aniruddho Basu