May 18
Does Anyone Use Email Anymore?
Over time, many businesses have realized that combining CRM and contact center solutions can enhance the customer service experience.
May 05
How To Get The Most Flexible Customer Experience From The Messaging Channel
Keeping up with multiple channels such as SMS, MMS, RCS, social media, live chat and even video chat can be challenging for businesses.
Apr 28
How DSPs Can Accelerate Speed to Market for New Services
Telcos need to start thinking more creatively about digital services. Future opportunities for digital services providers (DSPs) include how DSPs can accelerate their efforts, identify most appropriate services, and speed up time to market.
Date
Post
Apr
22
Building the Next Generation Enterprise 5G RAN with Mavenir and NVIDIA
To deliver on the 5G promise of higher throughput and lower latency for enterprise and private networks, Mavenir has been working to develop innovative, industry leading O-RAN solutions that are powered by NVIDIA GPUs and smart network interface cards (SmartNICs).
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Apr
15
How AI-on-5G Drives the Industrial Transformation
Mavenir is collaborating with NVIDIA to build an AI-on-5G solution that brings together a simplified infrastructure stackable to run 5G RAN, 5G Core, AI, and Graphical Edge computing applications.
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Mar
30
Turning Challenges Into Opportunities in the Wake of COVID-19
For the telecom industry, the global pandemic presents challenges that have turned into opportunities to expand reach and enhance services.
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Mar
24
Three Ways A Screen Pop Can Improve Customer Service
A screen pop can be a powerful aid for service representatives when they receive a new customer interaction.
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Mar
24
Survey Says: What Lies Ahead for 5G
Mavenir highlights key findings from Heavy Reading’s Cloud-Native 5G Core Operator Survey.
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Mar
23
Rip-and-Replace Opens the Door for Wireless Industry
The U.S. government has allocated $1.9B for the rip-and-replace program. The program aims at compensating carriers that remove equipment that is deemed risky for national security. This will benefit the U.S. wireless industry to leverage Open RAN, open interfaces, and element interoperability.
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Mar
19
One Method To Provide A Better IVR Experience
The goal of an IVR is to quickly get customers to the right person to handle their call, but what happens when the IVR fails?
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