Mar 10
Four Configuration Options Critical For Progressive Dialer Success
These four Progressive dialer configuration options below are essential in making outbound campaigns successful.
Mar 04
Why VoLTE is Critical to 5G Success
As 5G is beginning to take hold, for some operators it signals the need for a big change in a standard feature: voice.
Mar 03
Three Use Cases For Contact Center APIs
In the contact center space, businesses use APIs in many ways, but there is a single goal – increased efficiency.
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Post
Mar
03
Key Security Differentiators in Open RAN
Open interfaces defined in the O-RAN technical specifications provide increased independent visibility and the opportunity for an overall enhanced and more secure system.
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Feb
24
Two Ways Real-Time Monitoring Can Improve Customer Service
With real-time montoring, customer service supervisors can quickly react to customer service issues and improve customer satisfaction.
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Feb
19
Open RAN Security Based on Zero Trust Architecture
A zero trust architecture (ZTA) is a cybersecurity architecture that is based on zero trust principles and designed to prevent data breaches and limit internal lateral movement. Support of a zero-trust architecture requires each O-RAN component to comply with established functionalities and protections. O-RAN Alliance [6] has identified several guiding principles.
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Feb
17
Three Ways To Keep Existing Customers Engaged
Repeat customers are key to business success. How can businesses use a contact center to keep existing customers engaged?
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Feb
10
Improving Remote Customer Service Through Gamification
To combat the loss of output and face-to-face connection, many contact center solutions offer “gamification” features for remote agents.
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Feb
08
Open RAN Leads to MORE Secure Networks
At the heart of Open RAN is the use of cloud native architecture, the same architecture that is the bedrock of today’s internet and public cloud. Open RAN is built on a cloud native platform with clear responsibilities and accountability established between hardware/infrastructure suppliers, a hybrid-cloud platform supplier, and RAN software suppliers. It enables network operators to select suppliers that meet all the required industry security standards and certifications
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Feb
03
Three Misconceptions About Average Handle Time
Businesses often use Average Handle Time to measure customer service success, but is it a reliable metric?
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