Turning Challenges Into Opportunities in the Wake of COVID-19
For the telecom industry, the global pandemic presents challenges that have turned into opportunities to expand reach and enhance services.
For the telecom industry, the global pandemic presents challenges that have turned into opportunities to expand reach and enhance services.
A screen pop can be a powerful aid for service representatives when they receive a new customer interaction.
Mavenir highlights key findings from Heavy Reading’s Cloud-Native 5G Core Operator Survey.
The U.S. government has allocated $1.9B for the rip-and-replace program. The program aims at compensating carriers that remove equipment that is deemed risky for national security. This will benefit the U.S. wireless industry to leverage Open RAN, open interfaces, and element interoperability.
The goal of an IVR is to quickly get customers to the right person to handle their call, but what happens when the IVR fails?
To truly realize the potential of the C-band and ensure ROI on the most lucrative spectrum auction to date, license holders should ensure all the right parts are in place to maximize their investments in the C-band.
These four Progressive dialer configuration options below are essential in making outbound campaigns successful.
As 5G is beginning to take hold, for some operators it signals the need for a big change in a standard feature: voice.
In the contact center space, businesses use APIs in many ways, but there is a single goal – increased efficiency.
Open interfaces defined in the O-RAN technical specifications provide increased independent visibility and the opportunity for an overall enhanced and more secure system.