While the idea of operating a contact center with staff who work from home in the suburbs or even rural neighborhoods was foreign and unheard of just a little more than a year ago, it’s today’s reality, and businesses must adapt with flexible disruptive technology.
AI has become central to the digital transformation of the telecom industry as it aids the delivery of superior performance in the short and long term. Read six benefits of integrating AI technology and how AI will help CSPs enable the future of networks.
VIP and high-priority customers expect excellent service. Provide more personalized experiences with the right tools to build long-term relationships and stickiness.
5G is changing everything and driving the move to cloud-native IMS. The industry pace toward IT trends is picking up. Understand the key benefits of having all workloads working on the same cloud-based environment.
As CSPs embark on a journey to transform themselves into Digital Service Providers (DSPs), a key enabler for success will be network automation powered by Analytics and Artificial Intelligence/Machine Learning (AI/ML) as part of 5G deployments.
Over time, many businesses have realized that combining CRM and contact center solutions can enhance the customer service experience.
Keeping up with multiple channels such as SMS, MMS, RCS, social media, live chat and even video chat can be challenging for businesses.
Telcos need to start thinking more creatively about digital services. Future opportunities for digital services providers (DSPs) include how DSPs can accelerate their efforts, identify most appropriate services, and speed up time to market.
To deliver on the 5G promise of higher throughput and lower latency for enterprise and private networks, Mavenir has been working to develop innovative, industry leading O-RAN solutions that are powered by NVIDIA GPUs and smart network interface cards (SmartNICs).
Mavenir is collaborating with NVIDIA to build an AI-on-5G solution that brings together a simplified infrastructure stackable to run 5G RAN, 5G Core, AI, and Graphical Edge computing applications.
