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by John Baker

IT’S TIME. OpenRAN IS COMMERCIALLY AVAILABLE

Network automation has many strings to its bow, and the array of standards, initiatives, software and ideas is vast. But everything going on in the space shares a common factor – reducing vendor lock-in, and ultimately making it easier for operators to expand, innovate and ultimately make money. This is...


by Andy Watson

COTTON GINS, MODEL Ts, AND…CONTACT CENTERS?

In a previous blog, we looked at the stages of evolution in customer contact. Today, we are going to look back at two entrepreneurs whose impacts can still be felt today. Eli Whitney and interchangeable parts When I was in school, I used to love learning about history – specifically...


by Bejoy Pankajakshan

WHY OPERATORS NEED TO BE BOTH OPEN AND AUTOMATED

As the Barcelona panel on next generation networks rightly says, our future networks won’t simply work on the 2G or 3G ‘build it and they will come’ principle. But if a 5G network isn’t built the right way, users may not come to the telco, and the OTTs could win...


by Andy Watson

THE PITFALLS OF CONVENTIONAL UCC

In a previous blog post, we discussed the impact of mobility and how it has fundamentally changed the way businesses and consumers communicate. However, there are limited options to address mobility. We mentioned that corporate mobile phones and personal phones can provide the mobility that businesses need, but they have severe...


by Sandeep Singh

MAVENIR’S STRATEGY TO ENABLE SERVICE PROVIDER’S DIGITAL JOURNEY

Continuing from the previous article Path to be a Digital Service Provider, we talked about 3 core categories of activities service providers need to engage in order to cater to their customers better: Technology Refresh to be lean and nimble like cloud native Omni Channel Customer Experience New business model based...


by Maryvonne Tubb

ONLY OPEN PLATFORMS WILL DELIVER THE FULL BENEFITS OF AUTOMATION

The economic impact of cloud-based automated networks will be magnified by the adoption of fully open network platforms. Interfaces such as OpenRAN will shake up the operators’ supply chains and enable them to orchestrate and automate elements from multiple vendors for even greater ROI. To achieve the maximum benefit from...


by Sandeep Singh

PATH TO BE A DIGITAL SERVICE PROVIDER

Telcos are in early days of migrating to cloud software. What we see these days is an incredible wave, a global phenomenon of digital transformation where 5G is acting as a catalyst for Service Providers to invest in transformation of the business and focus on providing an enriching customer experience....


by Andy Watson

THE EVOLUTION OF CUSTOMER CONTACT

Businesses exist for one purpose – to provide goods and services to customers. However, in order to do that, businesses need to have some way for customers to reach them. WHY WOULD MY BUSINESS NEED A "FILL IN THE BLANK"? Throughout history, the ways consumers interact with businesses have evolved,...


by Maryvonne Tubb

THE TOP CHARACTERISTICS OF A NEXT GENERATION NETWORK

What are the top characteristics of a next-generation network?  End-to-end automation and cloud-native architecture with open multivendor interoperability. Next-generation mobile networks will be unrecognizable from those of the 3G and 4G eras. Operators are laying the foundations for an unprecedented upheaval in their architectures and organizational structures, as they move...


by Carlos Aragon

HAPPY BIRTHDAY SMS! YOU ARE 27 YEARS OLD

On December 3rd, 1992, the first SMS message was sent over the Vodafone GSM network, from Neil Papworth of Sema Group (now Mavenir Systems) using a personal computer to Richard Jarvis of Vodafone using an Orbitel 901 handset. The text of the message was "Merry Christmas.” It was a fairly modest start, but it changed technology and...


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